{"id":8926,"date":"2026-05-18T16:23:39","date_gmt":"2026-05-18T16:23:39","guid":{"rendered":"https:\/\/atoleajewelry.it.com\/?page_id=8926"},"modified":"2026-05-18T16:23:39","modified_gmt":"2026-05-18T16:23:39","slug":"8926-2","status":"publish","type":"page","link":"https:\/\/atoleajewelry.it.com\/index.php\/8926-2\/","title":{"rendered":""},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Order &amp; Shipping<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">We offer&nbsp;<strong>FREE<\/strong><strong>&nbsp;worldwide shipping on all orders.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, it&#8217;s&nbsp;absolutely free with no extra fees! Customs duties and taxes are covered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Delivery Time Estimates<\/strong><strong>:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>United\u00a0Kingdom: 5 &#8211; 10\u00a0business days<\/li>\n\n\n\n<li>United States: 5 &#8211; 15 business days<\/li>\n\n\n\n<li>Australia: 7 &#8211; 15 business days<\/li>\n\n\n\n<li>Canada: 7 &#8211; 14 business days<\/li>\n\n\n\n<li>Europe: 6 &#8211; 15\u00a0business days<\/li>\n\n\n\n<li>Rest of the world: 10 &#8211; 15\u00a0business days<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customizable pieces are made especially for you \u2014 please allow an additional 3\u20135 business days for creation before your order ships.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>Important notes<\/strong><\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All orders are typically shipped from our warehouse within\u00a01\u20132 business days of the order being placed (excluding customizable items).<\/li>\n\n\n\n<li>Customizable items require an additional 3\u20135 business days for production prior to dispatch.<\/li>\n\n\n\n<li>Delivery times depend on the courier and cannot be\u00a0guaranteed due to unforeseeable delays\u00a0caused by busy periods, traffic, and weather conditions.<\/li>\n\n\n\n<li>Kindly note that deliveries to remote locations may experience longer delays. When delayed, it may take up to 4-6 weeks for a successful delivery.\u00a0<\/li>\n\n\n\n<li>We are not responsible for any address errors, lost packages, or order delays\u00a0after your package leaves our facility.<\/li>\n\n\n\n<li>We do not offer express shipping at this time.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Shipping Destinations:&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We are unable to ship to French Polynesia, Russia, China, and Israel at this time.&nbsp;<br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Order &amp; Shipping Process:&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You\u2019ll receive an order confirmation email immediately after placing your order.&nbsp;Orders are typically processed and dispatched within<strong>&nbsp;<\/strong>1\u20132 business days (customizable items require an additional 3\u20135 business days for creation).&nbsp;Once shipped, delivery usually takes 5\u201315 business days, depending on your location.&nbsp;You\u2019ll receive a tracking number by email so you can follow your order\u2019s journey on our tracking page. You\u2019ll also be notified when your order is shipped and delivered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/atoleajewelry.com\/apps\/parcelpanel\" target=\"_blank\" rel=\"noreferrer noopener\">Track Your&nbsp;Order Here<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you didn\u2019t receive your confirmation email, it\u2019s likely an incorrect email address was entered. Please contact us at\u00a0support@atoleajewelry.customerdesk.io\u00a0and include your full name, shipping address, and phone number\u00a0associated with your order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Order Status:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You\u2019ll be able to track the status of your order as soon as you place an order using your order number and email address found on your confirmation email and account. Order statuses appear as:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ordered \u2192 In Process \u2192 Order Ready \u2192 In Transit \u2192 Out for Delivery \u2192 Delivered<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Track Your Order Status Here<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Order Cancellations &amp; Changes:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our team processes orders quickly, so we cannot guarantee cancellations or changes once an order is placed.\u00a0If you have an incorrect shipping address please reach out to us at\u00a0support@atoleajewelry.customerdesk.io.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Trouble Placing Order:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re having trouble checking out, please try the following:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refreshing or checking your internet connection<\/li>\n\n\n\n<li>Using another browser or device<\/li>\n\n\n\n<li>Ensuring your card is enabled for international payments<\/li>\n\n\n\n<li>Trying a different payment method or contacting your bank<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Still having issues?\u00a0Reach out to us at\u00a0support@atoleajewelry.customerdesk.io\u00a0if you are still experiencing issues. We&#8217;re happy to help!\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Late &amp; Lost Orders:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;re so sorry for the inconvenience! While delays and delivery issues are rare, they can occasionally happen due to courier issues or unforeseen circumstances. We truly appreciate your patience and are always here to help!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>If your order is considered late:<\/em>&nbsp;<\/strong>Please start by double-checking that your shipping address was entered correctly. Small details like apartment numbers or postal codes can sometimes be missed. We also ask that you allow for possible carrier delays.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your order has not arrived after 30 days, contact us at\u00a0support@atoleajewelry.customerdesk.io\u00a0and we will gladly assist you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>If your order is marked \u201cDelivered\u201d:<\/em>&nbsp;<\/strong>We recommend checking around your delivery location and with neighbors. Please allow three business days for any updates, then submit a claim directly with your local carrier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you still haven\u2019t received your order, contact us within 7 business days at\u00a0support@atoleajewelry.customerdesk.io, and we\u2019ll gladly help guide you through the next steps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Missing\/Incorrect Items:&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrived missing or incorrect items, please email\u00a0support@atoleajewelry.customerdesk.io\u00a0within\u00a0<strong>three business days<\/strong>\u00a0of delivery with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>Photos of received items<\/li>\n\n\n\n<li>Your shipping label<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Our team will be able to investigate this with our packing team and carrier partners promptly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Warranties:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>Atolea&#8217;s Lifetime Color Warranty<\/u><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We stand behind the quality of our jewelry. If you experience a significant gold or silver color issue, you may submit a claim at any time. Once approved, you are eligible for a replacement or store credit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Store credit issued from a warranty claim is intended solely for obtaining a replacement item. It is considered final sale and cannot be combined with other discount codes. Gifted jewelry is eligible for store credit only. Store credit will be calculated based on any promotional discounts applied to the original purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Items must be purchased directly from atoleajewelry.com. Please retain all damaged items, as they may be required for future warranty claims. Atolea Jewelry reserves the right to deny any warranty claim.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Coverage includes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Significant gold or silver color issues<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Does not include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lost jewelry<\/li>\n\n\n\n<li>Pearl discoloration<\/li>\n\n\n\n<li>Normal wear and tear (including scratches and minor damage)<\/li>\n\n\n\n<li>Damage from misuse of jewelry or improper storage<\/li>\n\n\n\n<li>Free mystery items or promotional gifts<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you are eligible and wish to submit a claim, please reach out to us at\u00a0<a href=\"mailto:support@atoleajewelry.customerdesk.io\">support@<\/a>atoleajewelry.customerdesk.io\u00a0with the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Current\u00a0shipping address<\/li>\n\n\n\n<li>Your order number<\/li>\n\n\n\n<li>Which item is damaged<\/li>\n\n\n\n<li>A description of the problem<\/li>\n\n\n\n<li>Photographic evidence<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><u>Atolea&#8217;s Broken \/ Faulty Item Warranty<\/u><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a faulty item or your jewelry breaks due to a manufacturing defect, you have 90 days from the delivery date to submit a warranty claim. Once approved, you are eligible for a replacement or store credit.&nbsp;We will replace the item when possible. If a replacement is unavailable, store credit may be issued automatically.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customizable items are covered only for manufacturing defects or errors caused by us. We cannot offer replacements or store credit for customer input errors (such as incorrect spelling submitted at checkout).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Store credit issued from a warranty claim is intended solely for obtaining a replacement item, is considered final sale, and cannot be combined with other discount codes. Gifted jewelry is eligible for store credit only. Store credit will reflect any promotional discounts applied to the original purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Items must be purchased from atoleajewelry.com. Please retain damaged items, as they may be required for warranty claims. Atolea Jewelry reserves the right to deny any warranty claim.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Coverage includes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manufacturing defects<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Does not include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lost jewelry<\/li>\n\n\n\n<li>Normal wear and tear (including scratches and minor damage)<\/li>\n\n\n\n<li>Damage caused by misuse or improper storage<\/li>\n\n\n\n<li>Free mystery items or promotional gifts<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you are eligible and wish to submit a claim, please reach out to\u00a0support@atoleajewelry.customerdesk.io\u00a0with the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Current shipping address<\/li>\n\n\n\n<li>Your order number<\/li>\n\n\n\n<li>Which item is damaged<\/li>\n\n\n\n<li>A description of the problem<\/li>\n\n\n\n<li>Photographic evidence<\/li>\n\n\n\n<li>Plus a video if necessary (i.e. earring clasps)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Order &amp; Shipping We offer&nbsp;FREE&nbsp;worldwide shipping on all orders. Yes, it&#8217;s&nbsp;absolutely free with no extra fees! Customs duties and taxes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-8926","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/atoleajewelry.it.com\/index.php\/wp-json\/wp\/v2\/pages\/8926","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atoleajewelry.it.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atoleajewelry.it.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/atoleajewelry.it.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/atoleajewelry.it.com\/index.php\/wp-json\/wp\/v2\/comments?post=8926"}],"version-history":[{"count":1,"href":"https:\/\/atoleajewelry.it.com\/index.php\/wp-json\/wp\/v2\/pages\/8926\/revisions"}],"predecessor-version":[{"id":8927,"href":"https:\/\/atoleajewelry.it.com\/index.php\/wp-json\/wp\/v2\/pages\/8926\/revisions\/8927"}],"wp:attachment":[{"href":"https:\/\/atoleajewelry.it.com\/index.php\/wp-json\/wp\/v2\/media?parent=8926"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}