How can we help?

Feel free to browse all of our questions and answers, if you can’t find what you’re looking for contact us at support@atoleajewelry.customerdesk.io. Our customer support team is happy to help!

✨ OUR JEWELRY

All our jewelry is made from the highest quality stainless steel, then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

This new way of plating is 10x stronger than standard gold or silver plating, making our jewelry 100% waterproof!

All pieces are made from the highest quality stainless steel. Our materials are considered safe to use for anyone with allergies or sensitive skin.

Yes! We use genuine freshwater pearls that are carefully selected and highly valued for their beautiful rainbow luster.

This is all possible due to our unique plating process! We use the highest quality stainless steel that is then plated with 18k gold using a technique called PVD (Physical Vapor Deposition).

This new, modern way of plating, is ten times thicker than standard gold plating, is environmentally friendly, and uses a vacuum coating process, resulting in an extremely durable finish. This durability naturally makes it almost anything proof!

Cleaning Tips:

  • Use only water and a mild soap to wash your jewelry.
  • Use a soft cloth to help clean it (no abrasive cleaning tools).
  • Regularly cleaning your pieces can keep residues to a minimum making them shine on the daily.

Storage Tips:

  • Your jewelry already comes with our Atolea pouch which is perfect for keeping your jewelry safe!
  • It’s always best to store your jewelry in a way where they aren’t rubbing against each other to prevent scratches.
  • Any pouch or jewelry box with a soft texture inside is optimal.
  • Make sure your jewelry is dry before storing it.

Every single Atolea order comes in a branded box, a jewelry pouch for every piece of jewelry, and a pack of stickers.

In addition, we are happy to share that we only use eco-friendly packaging and recycled paper.

Every single Atolea order comes in a branded box, a jewelry pouch for every piece of jewelry, and a pack of stickers.

In addition, we are happy to share that we only use eco-friendly packaging and recycled paper.

Our ring size chart is listed under the ring sizes available for each ring or you can visit our Ring Size Chart.

If you need your necklace to be a bit longer, we offer a convenient chain extender to suit your needs. For your convenience, there is no minimum purchase requirement for free shipping, making it easy to order! You can find the chain extender here: Chain Extender.

Yes! We have a waitlist for all sold out items on any product’s page still on our stock list. This item will have a “NOTIFY ME WHEN AVAILABLE” button in place of “ADD TO CART” where you can enter your email. This way you’ll get an email notifying you as soon as it’s available again.

Making a small adjustment from time to time will keep your earrings tight and working like new! Follow our guide here.

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